Skip to main content
Freshworks Logo
  • Home
  • Knowledge base
  • English
    English Arabic
  1. Home
  2. Knowledge base
  3. Help Articles
  4. Connect Sllr with Custom Domains
  5. ...
    • Knowledge base
    • Help Articles
    • Connect Sllr with Custom Domains
  6. Sllr || Facing problems connecting your domain?
Recent Searches

No recent searches

    Popular Articles


      Articles
      View all

        Topics
        View all

          Tickets
          View all
            no results

            Sorry! nothing found for

            Sllr || Facing problems connecting your domain?

            Modified on Tue, 31 Oct, 2023 at 4:28 PM

            We have an article here explaining everything you need about connecting Custom Domains with your Sllr store.

            But we are creating this article to help you with problems you might face when connecting your domain.


            Before you get started, you need to make sure you already have your own domain name.
            If you don’t have one yet, buy it first from GoDaddy.com or any other domain provider. 



            After having a domain you simply open your sllr dashboard on this link and follow the instructions:

            1. Log in to your domain provider’s control panel (the website you got your domain from).
            2. Go to DNS settings, and delete all the records with type A.
            3. Create a new record with type A as mentioned in the dashboard:

            4. After completing the previous steps click here on “Save & Verify connection”


            While doing these steps you might face some issues like the below:


            Unable to delete the DNS records?

            If you can't delete a DNS record,
            make sure you don't have forwarding on the domain, and that your Website Security IP address is correct.


            Unable to add new records because add records is dimmed?

            If you can't add new records because the Add DNS record button is disabled, 
            follow these steps. 


            We showed you above how to solve both issues on Godaddy. 

            And if your domain provider is different, just go to google.com and write the issue:

            How to delete DNS record on ... (Example: Namecheap, Hostinger, etc...)

            How to add a new DNS record on ... (Example: Namecheap, Hostinger, etc...)


            If you tried all the above and still facing a problem open sllr dashboard on this link and click on schedule a call to meet with our team and solve it for you.


            Was this article helpful?

            That’s Great!

            Thank you for your feedback

            Sorry! We couldn't be helpful

            Thank you for your feedback

            Let us know how can we improve this article!

            Select at least one of the reasons
            CAPTCHA verification is required.

            Feedback sent

            We appreciate your effort and will try to fix the article

            Print

            Articles in this folder -

            • How Custom Domains Improves Your Store Branding
            • Connecting Your Custom Domain with GoDaddy
            • Sllr || Facing problems connecting your domain?
            • Facing Problems Connecting Your Custom Domain?

            You may like to read -

            • Facing Problems Connecting Your Custom Domain?
            • Facing a problem connecting Sllr Chat?
            • Connecting Your Custom Domain with GoDaddy
            • How to Connect Facebook Messenger with Sllr Chat
            Preview
            0 of 0

            Create Your Store Today!

            Start with Sllr today. Your FREE All-in-One E-Commerce Solution.

            Create Your Store

            Sllr Features

            • Managing Store
            • Managing Products
            • Customizing Store Design
            • Connecting Custom Domain
            • Connecting Pixels
            • Managing Discount Codes
            • Sllr Chat Commerce

            Mobile apps

            Connect with us

            Article views count