How to Set Your Store Return Policy

A return policy is a set of guidelines that outlines the terms and conditions for returns and exchanges. By having a clear policy, you can save time by avoiding having customers ask questions about it. Additionally, having a return policy can help build trust with your customers, as they will know what to expect when purchasing from your store.

Sllr offers two ready-made return policy templates in 2 different formats in both English and Arabic.

TABLE OF CONTENTS

• Customize Your Policy:
• Policy Templates

Access Your Store Policies

• Navigate to the policies over your store settings section on the dashboard.

• Enables the Return Policy section to be displayed on your store home page.

Customize Your Policy:

• Specify whether it’s allowed or not to make a return after confirming a purchase.

• Clarify the allowed timeframe for returns and its applied charges if any.

• Select between 2 ready-made templates and modify them based on your specific terms and policies.

• Customize your own version, and make sure to cover the sections of return eligibility, timeframes, conditions, and procedures to align with your business practices.

Publish Your Policy:

• Once you've customized your return policy to your satisfaction, press the "Publish Changes" button to make your return policy visible on your store to customers.